Acceptable use
Users are responsible for complying with applicable outreach, privacy, anti-spam, email provider, and data protection rules. Sonar is a productivity and outreach tool, not permission to contact people unlawfully.
Terms
Terms of Service
Rules for responsible outreach, workspace use, subscriptions, mailbox connections, and campaign activity.
Account limits
Each plan includes send credits, mailbox limits, contact limits, workspace limits, team-seat limits, and feature permissions. Free users start with a default workspace and can upgrade when they need more capacity.
Workspaces and team seats
Workspace owners are responsible for inviting the right users, managing access, and ensuring team members follow these terms. Plan limits may block additional workspaces or seats until the account upgrades.
Billing terms
Paid subscriptions are processed through Dodo Payments and can be managed through available plan controls. Local plan access is based on verified payment and subscription status.
Mailbox responsibility
Users control connected SMTP, IMAP, and OAuth mailboxes and are responsible for credentials, provider limits, content, bounce handling, and mailbox reputation.
Tracking features
Email open tracking, reply fetching, safe import, validation checks, AI script generation, and scheduling are provided to support outreach operations. Results are informational and do not guarantee delivery, replies, or revenue.
Abuse restrictions
The platform must not be used for harassment, fraud, phishing, scraping abuse, unlawful campaigns, deceptive sending, credential misuse, or mailbox-damaging spam behavior.