How Sonar handles account, workspace, contact, mailbox, campaign, billing, analytics, and onboarding data.
Sonar may store account information, authentication sessions, onboarding state, workspace settings, subscription references, contact records, validation status, campaign data, campaign leads, notes, reply status, send history, open tracking events, notification records, and mailbox connection settings.
Uploaded contacts belong to the user or workspace context that imported them. Campaign activity is stored separately from the master contact record so campaign-specific CRM state does not overwrite reusable contact data.
Mailbox credentials are used for mailbox testing, campaign sending, and reply fetching. Gmail OAuth support may store provider tokens if enabled after Google verification. Users are responsible for connecting only inboxes they are authorized to use.
Workspace membership records may store workspace names, member roles, seat usage, and the active workspace selected by each user. Plan limits control how many workspaces and seats can be used.
Plan status, checkout references, Dodo subscription identifiers, and billing sync snapshots may be stored locally while payment processing is handled by Dodo Payments.
Sonar may record product analytics, dashboard metrics, usage counts, campaign send metrics, reply metrics, and email open tracking pixels where users enable or use those features.
Data is retained while an account is active or as needed to provide the service, comply with obligations, resolve disputes, prevent abuse, and support billing or security records.